Not so Pleasant Experience to a Pleasant Experience

Submitted by bsrose on

Just wanted to send out a Wow  to the the Surgical Staff and Patient Access at Carilion Franklin Memorial Hospital. The compassion and  professionalism that the whole staff showed me on that day is greatly appreciated and this needs to be recognized. To Barbara and Karen in Patient Access to the Surgical Team, Dr Christina Barrett, Martin, Lisa, Shannon, Mary Jane and Melissa. I said Thank You You all have an amazing Team.

Security card secure thanks to easy directions

Submitted by pslarkin on

As a new member of the Carilion Clinic family, I was required to visit the Security Office in Carilion Roanoke Memorial Hospital to pick up my security card. I visited CRMH this morning shortly after 10. I'm familiar with the hospital and while I had a general idea of where I needed to visit on the fifth floor, I wasn't completely sure about how to get there. Therefore, I stopped at the visitors desk to ask for directions. The two women at the desk at that time gave me clear directions on how to reach the Security Office in Five North.

Safety is our #1 priority!

Submitted by janewman on

Carilion Clinic's highest priority is patient safety. On the note of safety, I want to thank our security officers for keeping the employees safe every day.  A special thank you to Brian Stallions yesterday for stopping a non-employee (who appeared to be following me into work after my lunch break) from entering further into the building. I appreciate everything they do for us.  

Journey to ZERO: NICU Celebrates 2 Years Without a CLABSI

Submitted by karamsey on

This week the NICU at Carilion Children's is celebrating a significant milestone in their continued COMMITMENT to deliver quality patient care.  Their Journey to ZERO, which has encompassed a variety of evidence-based practice changes, has resulted in achieving ZERO CLABSIs for the past 2 years.  The NICU team is dedicated to caring for the tiniest patients in the hospital; some infants weigh less than a pound at birth and may require a central venous line for weeks or even months.  These most vulnerable patients depend on the dedication, COMMITMENT, and loving care of the NI

Nancy Howell Agee and Carilion Clinic Recognized Among Best of Roanoke 2019

Submitted by Anonymous (not verified) on

Readers of The Roanoker magazine weighed in on the Best of Roanoke 2019 awards by voting for their favorite locally-owned places, spaces, events and people.

Our President and CEO, Nancy Howell Agee won Gold for the new category of “Female Stars of the Star City.” We were also recognized as an organization and won Gold for “Best Employer.”

Katrina Black, Fort Defiance

Submitted by Anonymous (not verified) on

I want to acknowledge Katrina Black, from the Fort Defiance office.  Katrina is in the CCHM department and she and I worked together for several years, until I missed face to face interaction with people and I transferred to the front office staff, at Staunton Family Practice.  I chose to keep Staunton's A1C scorecard, which is normally done in the CCHM department.  Since I am kinda out of the loop with the CCHM department now, Katrina keeps meet updated with all of the changes pertaining to the Scorecard.  Anytime I have a question, I know she is my "go to person" here

No Fall Zone

Submitted by adglenn on

The CSJH ICU Nursing Team was recognized today for achieving over 12 months without a patient fall. After a series of patient falls in February and March of 2018 the team increased their efforts to ensure safe patient care. Congratulations on their continued success!

Pictured: Jeneen Stangl-McFarlane, Lindy Clark, Pam Seay, Amy Bishop, Mary Koonce, Alva Black, Paige Perkins, Kelly Schulke, and Deneen Davis (Manager).

Not pictured: Brian Jenkins, Carol Mason, Claire Cornwell, Carmen Bradford, Lori Inman, Tracy Higgins, Dianna Coffee, Miranda Landrum, and Susan Snyder.

Dr. Seuss Doors

Submitted by ldhicklin on

Our nurse Kelsey Gould Thomas makes an extra effort to decorate our patient doors at Carilion Children's Botetourt to ensure all of our little people feel very welcome. GREAT JOB KELSEY!

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