Our Office-Based Addiction Treatment (OBAT) program at CNRV is beyond lucky to have Chris Asbury as our HAA! HAA's are one of the most important parts of the patient experience in any office, but especially the OBAT. They are the first person a patient has contact with and in many cases, the first impression a patient has about our treatment program and staff. Many patients who do not engage in addiction treatment are at high potential for continued use, institutions, and even overdose.

On April 1, the Dentistry Section brought an adult patient to CRCH OR for dental care under general anesthesia. The patient has severe autism and is nonverbal and combative. His parents struggle with ordinary day-to-day activities. This patient was resistant to shaving and grooming and had developed a wooly beard and head hair interfering with eating and hygiene. His parents asked if we could shave him and cut his hair while he was asleep. The OR nurses said "YES!" He further would not allow blood samples for testing that his doctors needed and refused a Tdap vaccine that had been ordered.

Kendra Case, case manager for 10 south palliative unit, collaborated with the Carilion transport team to honor a patient's last wish. The patient wanted to see the store that he had owned and loved, and Kendra discussed this wish with the transport team. The transport team agreed to take him by his store on the way to his home, where he will then be enrolled with Carilion Hospice. The gratitude and appreciation from the patient and his loving family brought smiles to everyone's day.

We have a patient who is essentially unhoused and cares for his disabled mother while living in hotels. Amber spent time with him going over Social Services resources available and how to access them. This showed compassion in caring not only for the physical needs of the individual but also his social issues as well.

Dr Lily Colpitts provided not only excellent clinical ID care to a patient but went above and beyond to help the family for providing support and help with navigating decisions and care even after hospital discharge !

Caring for our patients not only requires special clinical skills, but active listening, validating and reassuring is just as much a part of outstanding patient care as the hands on skills we use.  I'm proud of our Inpatient Mental Health team at CNRVMC for the caring, compassion, listening, and assuring that they provided to this patient and caregiver.  The following feedback was received from the caregiver:. 

We would like to recognize a very thoughtful, caring Carilion team member, Jeylani Aden from EVS. He not only takes great care attending to our OBGYN Jefferson office, but he also goes the extra mile to make sure we are safe. Some of our staff tends to work late, well past closing, and when it's dark. Jeylani realizes it can be scary and unsafe for us to walk to our cars after dark especially as a woman. Just the other evening, one of our staff had exited the building in the dark. She was feeling that uneasy, shaky feeling coming on.

As shared by the incredible nurses of the Carilion Tazewell Community Hospital Emergency Department:

Dr. Sean Whitty takes the time to sit down with patients, explaining their care in a way that truly resonates with them. His compassionate approach and dedication have made a lasting impact—so much so that patients now come to the ED asking for him by name. His bedside manner goes beyond providing excellent healthcare; he is a true healer and a valued asset to this community.

While virtually watching and trying to redirect a very distraught patient, Mueed H overheard and came to assist right away. His level of care and compassion was top notch! I was very impressed! The patient gradually calmed down with Mu's help and settled back into bed.  We're very lucky to have such a caring and considerate team member! 

I rode my motorcycle to work today because of the fabulous weather we are finally having.  I normally back into the parking space but was unable to do so this morning.  I started up my bike and was attempting to back out of the parking space (traffic is awful in the old garage around 11:30--10/10 do not recommend).  A gentleman who happened to be sitting in his truck noticed me trying to back out as the cars were just non-stop coming (I couldn't see them).  He got out of his truck and stood in the middle of the lane to stop any cars that might be coming so I could back o