Protecting our patients’ health information is everyone’s responsibility. Whether you provide direct care, support clinical operations or assist behind the scenes, we all play a vital role in maintaining privacy and upholding patient trust.

Epic is our electronic medical record (EMR) system, and it contains protected health information (PHI) for all of our patients. Please review the following common scenarios to refresh your understanding of what is—and isn’t—okay when it comes to accessing PHI.

What is PHI?

The Cardiovascular Institute is now open at CRMH, as the final phase of opening the Crystal Spring Tower. The tower will bring many of our Cardiovascular experts under one roof, utilizing state-of-the-art equipment and technology to provide the best quality care for patients. It also fosters collaboration among increasingly specialized teams, building on research, clinical education and innovation that advances care for patients, now and into the future.

Joseph Moskal, MD, announced plans to end his surgical practice and step down as chair of the Department of Orthopaedics, effective Jan. 1, 2026.

WeightWatchers helps you achieve health and wellness goals through a balanced approach to nutrition, exercise and mindfulness.

Since January, more than 1,800 employees have joined WeightWatchers and collectively lost over 4,300 pounds—that's more than 2 tons! The program is available to you at no cost. 

Congratulations to everyone using this program to improve their health through weight loss! 

Read how your coworkers are finding success with WeightWatchers.  

In just a few months, Nexus, our project that is advancing the technology we use for employee-related information, will go live. This go live includes implementing 3 software tools: Workday, UKG Pro Workforce Management and Employee Center.

What is spoofing?  
Spoofing is a technique used by phone scammers to illegally impersonate an individual or company in an attempt to steal someone's personal information. Common spoofing tactics include using local area codes, false caller ID and familiar numbers.  
Recently, we have seen an uptick in reports of scammers spoofing Carilion numbers. These calls are virtually untraceable, so it is important to stay informed and educate patients on how to spot and respond to a scam call.  

Enter the Nexus Countdown Contest

This month's contest gives you the opportunity to win a Fourth of July cruise on Smith Mountain Lake for 4 people.

Beginning the afternoon of Tuesday, June 24, the portion of Belleview Avenue next to the CRMH West Pavilion is closing.

This closure will cause a traffic pattern shift.

What You Need to Know

• The closure will remain in place indefinitely as we finalize construction plans for the façade.  

• Our Terrace View Garage, North Entrance and loading dock will only be accessible via Walnut Avenue. The loading dock will only be open to vendors and designated employees. 

Credentials & QR Code Phishing with a Payroll Lure

What is the threat?