Our Outpatient Daisy award winner for February is Marilyn Baker, RN, Infusion Center.

This heart-warming message was spotted in the Med Surg nursing lounge, which is shared by all staff at Giles.

Just want to give a shout out to Lydia in the cafeteria.  Every time I see her she is smiling and friendly. 

Beverly had a difficult patient in ED  OBS today and figured out a way that no one else thought of to change her sheets to make her more comfortable. Bev is determined to put her patients first and always shows compassion in everything she does. She changed the sheets for this patient without causing her any more pain than she was already in. Bev is always so kind and cares so much about others good job bev!

Some days there just aren't enough hours in the day. Today was one such day, we had 10 discharges and one frazzled Social Worker trying to make sure everyone had transportation, oxygen, walkers, medication assistance, etc. During this rush of activity one dedicated ICU nurse knew that the Social Worker had not had time to visit his patient to discuss his options for Rehab. Brent Hart made time to talk with the patient, look up programs that he might be eligible for and make calls to help find placement.

Carilion Hospice of Franklin County cares for their patients AND family members—even if they have 4 paws and are a little stinky. One current patient with no family is very bonded with her rescue dog, Buddy, a large but docile companion who loyally stays by the patient’s side all day. His only problem was he needed a bath.  The hospice team stepped in to help!  

Our patient, Mrs. Sboray wanted to write a WOW for Megan C. in the PFT Lab.

She states "Megan was very professional, very patient. She explained everything completely. She did a super job!"

Thank you, Megan!

Lupe Kelley went above and beyond again to walk a parent and patient who were new to our country several blocks from the pediatric clinic to the lab.  She stayed with them while the patient had blood drawn and then returned them safely to the bus stop to get home.  Wow!  What a great example of true caring.

On Friday January 31 a patient called her cardiologists office with sick symptoms. Instead of simply instructing this patient to call their pcp, Melissa personally called our office, obtained an appointment for the patient, and called the patient to tell them about the appointment. 

Melissa does not know the meaning of the words "not my job, not my problem."

So very proud to have such high quality staff, like Melissa Sharp, at Carilion!

An article that appeared in the December 30th edition of Virginia Business listed Carilion Giles Community Hospital as one of the hospitals within the state that continues to receive high marks on patient experience scores.