The Outpatient Department at CGCH received 100% score on Press Ganey survey results for willingness to recommend the facility for the month of August.  This department consistently sets the bar high for the highest patient experience scores.  We are so proud of this team and the care they provide to our patients and community every day! 

In honor of their efforts, pizza was provided to the staff.

The CAPS Team is excited to announce that the staff from the CMC Pharmacy submitted the most non-anonymous Near Misses/Unsafe Conditions (Great Catch!) through SafeWatch for the month of August! The team submitted 82 non-anonymous SafeWatch reports. That’s 82 opportunities to create a safer environment for our patients and care teams. Their COMMITMENT to patient safety is shining through! Great work! Please continue placing SafeWatch reports through the portal or calling our 7-SAFE line.*

Please join me in congratulating Cathy Fisher on her retirement after 41 Years with Carilion Clinic.  Cathy joined Carilion in 1979 as a staff nurse in the CCU/ICU.  Cathy served in various roles including Critical Care Manager, HR Consultant for CVI (and other service lines), Senior Director for CVI inpatient services and finishing her career as Senior Director for CVI Quality.  Cathy is especially proud of her involvement in the planning and construction of the South Tower, and in being part of the multiple accreditation and quality awards received by our Carilion

I want to take this time to recognize our units and associated staff who are diligently and through many challenges trying to impact our falls rates. The fall prevention committee meets on a monthly  basis to discuss our rates; current and compare them to the same point in time last year. We try to discover trends and best practice for prevention. While we would like zero falls, zero major injuries is the ultimate goal of which we accomplished in August.

We have outstanding teams and they are doing some great work. Here is a synopsis:

Alison Gergely, RN had a great catch with an outpatient in PACU and a prescription. A physician had written a prescription to be sent home with a patient for "Aspirin 650mg every 4hours for pain" and Alison quickly realized this was a mistake and could be harmful. She contacted the physician and had the prescription cancelled before the patient left the hospital after surgery. Thanks Alison for looking out for our patient's safety and recognizing potential errors. Great awareness and great catch!

Stacey has adjusted her schedule to come in really early (0300, not an easy out of bed time) several days the past week while we have staff out sick. Really appreciate her positive attitude and willingness to change schedules to meet patient needs.

Here is a shout out to Jamie Ratliff, Jason Bishop, Debbie Robinson and all the leaders supporting veterans!

The 2020 V3 Readiness Award was presented to Carilion Clinic for their efforts toward improving workforce readiness, streamlining career development and fostering a strong military readiness workplace culture and environment!

Nathan Everson, PharmD, BCIDP, is one of twenty individuals appointed to the Society of Infectious Diseases Pharmacists (SIDP) Task Force on Diversity, Equity, and Inclusion! We are proud to have Nathan representing Carilion and the Department of Pharmacy on this task force!  

Tana always approaches her patients with positivity and professionalism, and they notice! Also helps by floating to other units when needed.

Katey used her best nursing judgement and thought ahead...and saved a patient's life!!  Way to go Katey!!