Brooke Hickman, our Unit director in 11 west, had been taking a group of six high acuity patients including a very difficult patient that everybody refuses to have, for two days in a row because we are so short of RNs on the floor. I have never had a boss as great as her. You rock, Brooke! Thank you for all you do!
Just a shout out to my sweet co worker Kaitlyn Puzio RN who followed up with a patient and his wife following outpatient surgery. Things went awry during his first visit, with some mixed communication. Kaitlyn followed it through, made it right, and when this sweet patient and his sweet wife came back for another procedure the following week, she did an AMAZING job of service recovery. She popped in his room, like a ray of sweet sunshine. She acknowledged there were opportunities for improvement, and explained that she was doing all she could "behind the scenes" to m
The July/August CNRV Daisy Award goes to Mary Otey, RN with our CCU Team! Thank you for all you do Mary! Some of the things her patients had to say about her:
Mary took such good care of me during my CCU stay 9/24, and 9/25. She was in and out of my room so many times checking on me I couldn’t count. Working 12 hours shift she still provides great care and takes care of all concerns. A true asset to CNRVMC.
After surveillance review,
It is with great pleasure to announce our greatest appreciation to the Infection Control Team who gave tremendous efforts to improve on our hospital HAI rates, collaborating as an interdisciplinary team.
For the first time since 2015, the team in Infection Control is happy to report for the month of November 2020 there are ZERO CLABIS's to report and ZERO CAUTI's at CRMH.
Shout out to Marcus Stores CRMC Environmental Services for helping a panicky surgical technologist....me! I'm that panicky CST from ENDO ....go get Virex for her room which had an early start. Our department wasn't even his territory but he left his area and helped me anyway!!! Thank you so much sir for all you and your peers do to help keep the hospital clean!
Thank you so much, Ciara Frazier, for helping me complete a very important task. I really appreciate your commitment and support to Carilion, by aiding me in this task. I know how busy you are, Thank you!
Thank you to Steve E, ED EVS for his quick response when I yelled for help with a pt that was falling out of bed! The situation could have gone a different way had he not heard me.
Danielle Hussell on 10 W does an AMAZING job. She is always working hard and is committed to her patients and staff working on her unit. I always look forward to working with her, it has been an awesome experience every time.
Want to recognize Greg Basham of the Franklin Rd warehouse for help with a very late "hot" order Wednesday night Dec. 2. Called for something critical @ 4:45 PM and it was in my hands by 7:00 -- made my "customer" happy & made me look good!
The CAPS Team is excited to announce that the staff from the CVI surgery department submitted the most non-anonymous Near Misses/Unsafe Conditions (Great Catch!) through SafeWatch in the month of November, for a total of 7 Great Catches! Your commitment to patient safety is shining through and we want to take a moment to celebrate you! Your team is a valuable asset here at Carilion Clinic.
