a giving and caring spirit

Just a shout out to my sweet co worker Kaitlyn Puzio RN who followed up with a patient and his wife following outpatient surgery.  Things went awry during his first visit, with some mixed communication.  Kaitlyn followed it through, made it right, and when this sweet patient and his sweet wife came back for another procedure the following week, she did an AMAZING job of service recovery.  She popped in his room, like a ray of sweet sunshine.  She acknowledged there were opportunities for improvement, and explained that she was doing all she could "behind the scenes" to make sure things got done the right way.  This sweet patient who was anxious just moments before, smiled the biggest smile and told me that she had made his whole day.  He had recently gotten a diagnosis that no one wants to hear... Cancer.   His smile said it all.  Kaitlyn is just that way, a ray of sunshine on a dreary day.