Sam Lucas came to the rescue for one of our CNRVMC surgical residents. She came by Mini-D trying to locate supplies for a bedside procedure. The supplies were not available and Sam noticed how distraught the resident was. He said " Give me a minute and let me see what I can do for you". Needless to say, the procedure went off with complete success.

What can I do for you ?!!  Sums it all up for those who know Sam. Thank you sir !

A small act of kindness by Paul King meant the world to both me and my daughter.

I came in for my booster shot for one of the clinics. My child care situation was challenging that day, so I brought my 2 year old with me for the quick in and out visit and Paul was checking everyone in.

I went to the Infusion Center on 09/2/21 to receive COVID antibodies. I was a very sick man. Kristie came to my care to bring me inside and from the moment I met her, she treated me like family. She was very patient as I made my way inside. She not only did her job, she asked about my family, my children and my grandson. She smiled and told me how sorry she was I was feeling bad. She shared a little about herself and family and bragged about her co-workers and her hospital. She is a proud Carilion Employee, and it is obvious she loves her job and truly enjoys caring for people.

Everyone could use some props now and then for the work they do. Who do you see doing great work that everyone should know about? A big effort or a small gesture, an individual or an entire team...post about it so everyone can appreciate them! 

Be sure to include full names (or department names) and include a photo if possible! Great stories with photos can be shared on our social media pages to spread the word about the great work we're doing.

Congratulations to Wanda Ridpath, NA with CCU, for winning the latest CNRV Bee Award!  Wanda is a joy to be around, and this stands out to her co-workers and patients. Here is what two of her patients had to say about Wanda:

"Sweet-compationate-understanding. Always checking in to make sure we had what we needed."

"This place is lucky to have her."

They are right, we are very lucky to have Wanda as a part of our CNRV family! Congratulations, Wanda, and thank you for all you do!

Huge thanks to Carrie Alice from Pam Keeble, Pediatric Cardiology Sonographer.

She walks into the room and is instantly every child's best friend.  It's just magical to watch.  Beyond that, having her around to assist us during echoes has been such a game changer.  It makes absolutely everything easier; higher quality imaging, faster scanning time, and ultimately a more positive patient experience, which sets us up for success in the future if the patient has to come back for more imaging.  

Rachelle Cardenas displays extreme patience, knowledge, and kindness to her patients and co workers in a very high acuity patient population. She is an excellent charge nurse and role model. Thank you Rochelle!

Late afternoon on Friday August 20th i had the pleasure of working with Pamela Holcomb with the CMAP program.  I had a patient who needed a prescription but was unable to pay for it and on top of that unable to leave her home to get it due to her health.  i contacted the hospital pharmacy who provided me with Ms Holcomb's number. I advised her of the situation and she worked with me and the ED physician to arrive at a prescription that the patient could take and also one which the CMAP program could financially assist with.

For three straight months, CGCH Outpatient and Surgical Services department has achieved 100% on all returned Press Ganey surveys for willingness to recommend.  In addition, the unit increased their overall annual score to 93.1, up 4 points from last year.  We are so very proud of this team and the care they provide to our patients!  Way to go Outpatient!!!  We can't wait to see what you accomplish this year!

I want to give a big thanks to CT staff for helping Clinical Transport with a patient yesterday. The patient was not feeling well.. and without too much detail, the patient had made a mess all over his gown and sheets. We pulled the patient in the CT room and they jumped in to help clean them and get the scan done. Thank you guys for all the help. Don't know what I would have done without you all!