Throughout the pandemic, our Guest Services team has demonstrated dedication in providing outstanding service for our patients. From entering the front, checking in at Guest Services to discharge, our team has been on point and committed to serving all.  As their new manager, I'm proud of their commitment to provide outstanding care and concern to others during these trying times.

May 5th was a celebration of World Hand Hygiene Day. This years theme is SAVE LIVES: Clean your hands. The objective is to recognize that handwashing is the most effective actions you can take to reduce the spread of pathogens, and prevent infections. CTCH staff created a crossword puzzle of "hand" words to celebrate. Thank you to all CTCH staff for your dedication to clean and safe hands.

It was mid-morning on April 28, 2020 when a vehicle drove erratically into the Carilion Franklin Memorial Hospital ED parking lot.  A citizen exited the vehicle running hastily into the hospital, informing awaiting staff members that her father was outside unresponsive.  RN Katherine "Katie" Kirby was working the Triage desk and overheard the call for help.  In the blink of an eye Katie raced outside in full stride, ripping off her face shield as she approached the vehicle where the unresponsive male subject was waiting.  K

I would like to recognize my coworkers for the teamwork they showed on 5/1/2020. We had quite a busy night with three admissions, but everyone stayed positive and pulled through. Everyone supported each other and provided each patient with quality care. I am proud and thankful to be a part of this awesome team. Thank you to Justine Thomas, Erin Winter, Nikki Bahr, James Lilly, and Dan Cassilly for all that you guys do! You all are awesome! Also thank you to Carrington Crossland from resource pool for coming here and helping us out! I really appreciate you all!

Kudos to Bert Herald, RDN on an amazing web-x last night, from his own kitchen!  He covered important information regarding the incidence of obesity, it's association with chronic illness, key factors in successful weight loss regimens and practical tips related to diet,  exercise and mind-set to help people on their way.   He offered a focus on sodium reduction in the diet and did a great little demo detailing a recipe for a healthy meal.

Thank you to Brandon Hairston and the catering team for serving delicious food that not only nourishes the body, but also brightens our day! We appreciate your commitment to serving us so that we can remain at our positions to serve others. Brandon has such a positive and compassionate spirit that truly reflects his commitment to serving others. In the words of the Louis Fresco, "Food, in the end, in our own tradition, is something holy. It's not about nutrients and calories. It's about sharing. It's about honesty.

This message came from a CRCH Director:

A WOW appreciation to Deanna Whitacre for her great leadership. She stepped into her new role as manager making good  things happen for her Endoscopy department. She is always working to make things better for her team, the patients and the providers. She goes above and beyond to answer questions and solve problems. You deserve a place on the WOW wall.

WOW wall appreciation to Rhonda Foutz for her dedication and hard work everyday making sure the workflow of the Endoscopy department goes smoothly. She is a true leader and a great resource for her team, patients and the physicians she service. Thank you Rhonda for all you do. You deserve a place on the WOW wall.

Huge WOW shout out to Lera Bayer for the special assistance and guidance she offers every day to me, the endoscopy team, and her patients. Her support especially during these challenging times makes her a WOW of a person. She jumps right in to lend a hand whenever and where ever it is needed. She is always positive and uplifting. Thank you for your service to me, your endoscopy team and your patients. You deserve a spot on the WOW wall.