Congratulations Cindi Coffey on winning the DAISY Award!

Congratulations to Cindi Coffey, RN, on winning the DAISY Award! Here is a portion of her nomination story:

"I was planning to discharge a patient ... While she was there Cindy overheard them looking for the patches (EKG) and offered her assistance. She had made it out to her car at the end of her shift and felt like she needed to come back and check to make sure that there wasn't something else wrong with the monitor. She proceeded to spend almost an hour with the patient and her daughter while calling the customer service line herself to trouble shoot this monitor. At the end of their encounter Cindy decided to go back to the EKG office and set up a new monitor and make sure it was transmitting properly before sending the patient home. While she was gone the patient ended up having runs of a new heart block and ultimately stayed the night in the hospital, had her permanent pacer placed the next day and went home safely.

Moral of the story- Cindy exemplified the qualities that we hope to see in all of our peers on a regular basis. Cindy went above and beyond what is basically required of her, came back inside, after her day was completed and was STILL WORKING on this patient's care when I was leaving the hospital at 1930. Cindy was patient, kind, compassionate, and diligent in her persistence with the customer service reps until the issue was resolved. If we could all work half as hard as Cindy worked for this patient that she'd never met on a regular basis then Carilion would be a better place."