WOW to Medical Communicatiosn Specialist Alex Defelice

My partner in RMH Medcom received a call from someone threatening to kill themself and kept him talking while police were trying to locate him at the location he initially told he was at.  She was able to keep him calm and he didn't do anything to himself while she had him on the phone.  This is not part of her job description or listed as something we would be expected to receive in here. She kept him talking, going outside to see if she could here sirens when the police sounded them.  Just an excellent job! A GREAT demonstration of COMPASSION