CGCH recognized by Virginia Business for top Patient Experience Scores!
In an article from Virginia Business, titled "The longest year", Carilion Giles was recognized as receiving top patient satisfaction/experience scores over the past year. According to Foster, "the annual satisfaction survey asks patients two questions: How do they rate the hospital? And would they recommend the hospital to friends and family?
The highest ratings in answer to the first question are 9 or 10 on a 10-point scale. The highest recommendation in response to the second question is: “Yes, definitely.”
In answering both questions in 2020, 80% or more of respondents gave top ratings to just two of 82 Virginia acute-care hospitals: Carilion Giles Community Hospital in Pearisburg and Riverside Doctors’ Hospital in Williamsburg.
Carilion Giles Community Hospital also received top marks in the 2016, 2017, 2018 and 2020 surveys."
