Jessica puts patient at ease

Jessica Ferguson, RN in pre-op was exemplary in taking care of a patient that was quite nervous to have a procedure done. She has had a complicated course of treatment, and she was understandably quite anxious about having another procedure. Jessica was very courteous and empathic. She complimented the patient on her looks and started to joke around with her, which really helped calm her down and she actually smiled. Thank you Jessica for making a very tough time for a patient a little bit happier!