Persistence at Its Finest

Penny Shelton  Community Health Worker, Peer Recovery Specialist from the Tazewell Community Hospital 

Penny went above and beyond for a patient who recently lost her job, is legally blind, and had no income or transportation. When the patient needed a ride to an urgent eye surgeon appointment more than an hour away, Medicaid transportation initially refused due to the 48-hour rule.

Penny didn’t stop there—she escalated the request, contacted the insurer directly, and successfully secured a one-time courtesy ride so the patient could receive essential care. She continues to support the patient with SafeLink and ongoing transportation needs.

Penny’s persistence, compassion, and advocacy made all the difference. Thank you for your incredible dedication!