Guest Services Parking Team--Making a Difference at Carilion Cancer Center

Guest Services parking team staff member Ryan Brandt recently made a big difference by expressing care and concern for a patient at the Carilion Cancer Center. This patient was so impressed that he sent a letter of gratitude. The patient referenced Ryan as courteous, friendly and making he and his wife feel at ease at a very difficult time in their lives. He stated that Ryan recognized them as they drove up, quickly retrieved a wheelchair and presented a positive, upbeat attitude. "Ryan is a very caring and compassionate person and we are fortunate to have met him," stated the patient, "And we hope that he knows what a great impact he is making on people."

Thank you, Ryan, for going the extra mile in demonstrating great customer care and service. We applaud your great work and commitment to enhancing the patient experience.