Thank you Roy Dillard for treating my grandma with such compassion!

My grandma had a cardioversion done on Wednesday Dec. 21st, and she was so nervous about the procedure. Luckily we got the good fortune to have Roy Dillard, CA, be the one to transport her to her procedure. She was so nervous, and of course a little frightened, but Roy went above and beyond to make sure she felt comfortable. He had her laughing within seconds of entering the bedspace, he held her hand, and took the time to make sure she understood everything that was about to take place. I know in this current time of burnout and staff shortages that it is so easy to rush from patient to patient because we are all so busy, but he treated my grandma like she was the only patient of the day. When he took her down she was laughing at something he said, and it made me and my Dad feel a lot better knowing that she was comfortable and relaxed before her procedure. Thank you Roy for treating my grandma like your own! You are an absolute gem, and such an asset to Carilion. <3