Guest Services Staff Leaves Lasting Impression

Guest Services parking team member Kevin Landis at Crystal Spring left a lasting impression on a patient he assisted. On a very cold day when the elevator was down, the patient struggled to get into the building. Kevin stepped in just in time to assist. The patient's gratitude was expressed in a letter which stated, "Kevin stepped in and assured me that he would help and he did just that. I was so relieved to get assistance and he was so pleasant about everything. What was a very bad situation was made so much better by his kindness and caring." 

Great job by Kevin who demonstrated what Guest Services does every day to best serve our patients and guests! Thank you making a positive impact for Carilion.