Collaboration and Commitment lead to a Great Catch

Recently, the inpatient units at CFMH began piloting post-discharge call backs to any patient discharged to home from the hospital. During one of these calls, Phyllis Dalton, RN received a question from a patient regarding one of her medications. The patient did not understand the instruction to check "SBP". Phyllis explained to the patient that this was the top number of her blood pressure. Phyllis then went back to the providers and collaborated with them to change the wording in these instructions to be more easily understood by patients.