Big Thank You to the CRMH ED and 7 West!!
I recently had the distinction of being admitted through the CRMH ED to 7 West for complications arising from a "too-large-to-pass" kidney stone obstructing my left ureter. I spent two nights up on 7 West and was discharged home Saturday. I have always been treated well and received the best treatment in previous stays at CRMH but, while I cannot say it was a "pleasure" given the amount of pain I was in, what I can say is I received the best treatment I've ever had at any hospital by the most compassionate, attentive and professional medical team I have ever encountered. The ED ran like a well-oiled machine and every need or concern I had was attended to quickly. Once I was admitted to 7 West, the excellence in care continued - my pain was very well-managed, anything I needed or requested (down to charging my iPhone for me at the nurses' station because I didn't bring a charger cord with me) was provided promptly, and every member of the staff treated me with caring and compassion, including Dining Services and Environmental Services!! Everyone who entered my room asked how I was feeling and if I needed anything. The doctors who cared for me explained everything in perfect detail and answered every question I had. Many thanks from someone who is not only proud to work with this amazing group of people, but thankful you're there for me when I need you as a patient. You're the absolute best!!!