Above and Beyond, Patient Advocate!

I wanted to let everyone know how Taylor Simpson from 9 Mountain PCU went above and beyond for one of our EMU patients this week.  This particular patient is unfortunately homeless and stays in hotels when he can.  Before he was discharged it was discovered that he would need some lifesaving equipment that would push his discharge back one day.  This made the patient very upset because he had already paid for his hotel that night.  She called the Customer Service number for the hotel and was able to push his check-in back one day so he wouldn't be out the cost of the room for one night.  This action from Taylor is just one example of what she does on a daily basis for her patients!  She is living the pillars of Carilion.  Keep up the good work!  9 Mountain PCU has a wonderful group of nurses that take care of their patients every day!