VIDEO: Reporting Suspected Abuse or Neglect

All Carilion employees (not just those who are designated as mandatory reporters) are responsible for reporting suspected patient abuse or neglect.

If you suspect a patient is suffering from abuse or neglect:

• Staff: Report it to your manager and notify either the local social services agency or the state abuse/neglect hotline. The hotline for child abuse/neglect is 800-552-7096 and the hotline for adult abuse/neglect is 888-832-3858.
• Managers: Make sure the patient is safe and submit a SafeWatch report if the suspected abuse or neglect happened at a Carilion facility.
• Document these conversations in the patient’s medical record.

For More Information

The full policy is available on PageCenterX. Search for "Reporting of Possible Abuse or Neglect." Note that you must be on the Carilion network or apps portal to view the document on PageCenterX. You can also download the policy at the bottom of this page.

If you have questions, contact compliance@carilionclinic.org.