Update Your PerfectServe Log-in Now So You Don't Miss Any Messages

We have moved to single sign-on for PerfectServe, the secure messaging platform used by our clinical teams. If you use PerfectServe, update your log-in information to use use your Carilion email address and the same password you use for Epic. This is a more secure log-in process and helps to keep our patients' information safe.

What You Need To Do

• Log out of PerfectServe.
• Log back in using your Carilion email address (example:
• username@carilionclinic.org).
• Use the same password you use for Epic.
• Failure to complete this change may result in missed PerfectServe messages.

Questions?

If you have questions or need help with this log-in transition, contact the Technology Service Center through Employee Center or by phone at 540-224-1599 (71599).

Resources for Learning About PerfectServe

• Log in to Workday Learning and type PerfectServe into the search bar to view courses that are available to you.
• Download the PerfectServe Care Team log-in job aid (PDF).
• Download the PerfectServe Practitioner log-in job aid (PDF).