Great Catch! Residents' Reports Lead to Changes

Our Great Catch Awards recognize employees who identify and report potential errors or process issues before they can harm patients. Reporting these "great catches" can help us improve our systems and processes across Carilion to keep patients safe.

We recently gave two Great Catch awards.

Guy Katz, M.D., second-year resident in General Surgery, noticed that equipment at a patient’s bedside was not working appropriately. After he reported the issue, we made process changes and purchased a new type of equipment.

Patricia Dell, D.O., third-year resident in Family Medicine, was recognized for reporting an event where the patient’s correct code status was not recognized by the primary team. This event report helped us recognize an issue within Epic. Now, the Clinical Advancement and Patient Safety team is working with TSG and Epic to fix it.

Great Catch Award recipients Dr. Katz and Dr. Bell
Above: Dr. Donald Kees; Great Catch Award recipient Dr. Guy Katz; Great Catch Award recipient Dr. Trish Dell; and Quality Improvement Facilitator Branden Robertson.

Have a Great Catch to Report?

Event reporting allows us to review our processes and determine if changes are needed. It also ensures we are providing quality care while keeping patients safe; it is not used for disciplinary action.

If you have a Great Catch to report, there are two ways to report it:

Report it online using SafeWatch. Access SafeWatch through the icon on your computer's desktop or through the Event Reporting hub.
Use the event reporting phone number: 540-981-SAFE or 7-SAFE. Calls will be forwarded to the Quality and Patient Safety contact at the facility where the event occurred.