ALL CLEAR: Update on Power Issues at CRMH's Crystal Spring Tower

FRIDAY, OCT. 9, 9:35 P.M. UPDATE: 

Power to CST is fully restored and all systems are back online. 

Thank you to all the teams who worked tirelessly to resolve the issue, minimize disruptions, and ensure our patients continued to receive safe, high-quality care throughout the event.

We appreciate your quick response, collaboration, and commitment to our patients and one another.

9:50 P.M. UPDATE: 

The network is stable. We are still addressing electrical disruptions in the tower, and downtime procedures remain in place. We anticipate a full fix by tomorrow evening (Friday, Oct. 9). 

The tube system for the tower remains down. 

6:35 P.M. UPDATE: 

We are experiencing several impacts while the panel is offline including tower-wide impacts: 

• Tube system currently down.
• Network disruptions

We are also aware of several reports of trash and linen chutes experiencing disruptions on certain floors. 

TSG, Maintenance and system teams are working with clinical leaders to assess and address needs. If you are experiencing a disruption, please report it to your manager. Continue to follow downtime procedures as needed. 

Electrical issues are currently affecting some areas at CRMH.

An overheating emergency power panel forced hospital teams to safely take the electrical system offline and activate emergency response protocols. The incident required temporary diversions and impacted several facility systems while repairs were underway. 

Below is an overview of the clinical areas and operational systems affected by the outage.

Potential Systems and IT Impacts

• MRI: Imaging services may be unavailable.
• 3A: Loss of network and data connectivity, which may impact phones, PCs, etc. 
• Cellular Service: Disruption to indoor cellular coverage. 
• Building Systems: Trane HVAC controls may be impacted. 
• Patient Monitoring: GE-connected patient monitoring equipment may experience connectivity issues. 

Clinical Areas Affected

• UPDATE 6:20 p.m.: Tube system in CST is currently down. 

2nd Floor:

• Patient Area (A–D), Trauma, & Emergency Department:
• Emergency Department overhead paging may also be unavailable.  

3rd Floor Central Sterile:

• No power to overhead. 
• Some equipment or services may be affected.  

4th Floor PCU and ICU:

• Not affected.