help when you need it

A few weeks ago I was working at the Postal Drive testing site (weekend job) - this is a different access in EPIC then what my  full time job requires - the manager there had put in requests for me to have certain access and I had made several calls to the help desk - most of my access was given with no issues - but I was missing one little part that I needed to do my job - Stephanie H. Johnson was on call (it was weekend hours) and not only did she get my access set up fast she helped another employee get her access with out trying to explain it to another help desk employee. Stephanie was helpful, knowledgeable, efficient and kind.  THANK YOU STEPHANIE for a smooth transaction. I now have everything I need to do my job.