New Virtual Options for Patient Care

We are continuing to offer ways for our patients to interact with caregivers safely from their homes. 

Last week we began offering three new virtual care options, which over 7,000 patients have already participated in.

MyChart Message 

• Patients can message their care team through MyChart. Responses can be converted into a phone visit or video visit if needed.  
• Please encourage your patients to sign up for MyChart to take advantage of care team messaging and other helpful tools. 

Phone 

• Patient phone calls are arranged through our clinics and help prevent unnecessary exposure to patients and staff.   
• Providers should use telephone and MyChart messaging when video is not needed. 

Video Visits 

• Visits are conducted via Vidyo Connect. Patients will be asked to download the app and contact their primary care provider for next steps.  
• All primary care sites and providers are live, through available bandwidth limits use per site. 
• We have increased our number of licenses from 100 to 300. 

We are continually updating education in Cornerstone OnDemand on how to use Vidyo for staff in ambulatory offices. Information and education about these options for our community is also being continually developed and shared.