TECHNOLOGY QUESTIONS about working from home
For technical issues
Contact the Technology Service Center (TSC)
NOTE: The TSC is not permitted to troubleshoot personal devices. If you are having trouble using a personal device to do your work, speak with your manager about obtaining a Carilion device to use at home.
The TSC is also not able to troubleshoot Internet connectivity issues for your home or other external Internet connections.
- Call 540-224-1599
- Call toll free 1-800-354-1499
- Submit your issue online in Employee Center
How to access Carilion programs and documents from home
You'll need Imprivata ID for verification for the following:
- Access Carilion programs using the APPS PORTAL (https://apps.carilionclinic.org)
- Access network documents (on the shared drive, for example) using the Carilion Desktop application on the APPS PORTAL (https://apps.carilionclinic.org)
You will need to install the Imprivata ID app on your phone to access these resources.
- For instructions to install and use Imprivata ID, see Job Aid: How to access Carilion resources offsite.
- For more information about remote access, visit TSG’s Remote Access FAQ page.
EPIC or UKG access
These applications are available through the Apps portal but they require manager authorization.
Ask your manager to submit an Access Request Form in Employee Center.
If there's an application you want that's not available on the Apps portal, ask your manager to submit an Access Request in Employee Center.
Edit documents and check email
Use the Office365 portal to check your email and create and edit documents for the following:
- Word
- Excel
- PowerPoint
Conduct meetings with people in different locations
Use Microsoft Teams to collaborate with Carilion and non-Carilion employees.
- For more information, see How to use Microsoft Teams Meetings (pdf)
- Click frequently asked questions about using Microsoft Teams for virtual meetings.
- Click videos and tutorials to help you create and attend virtual meetings using Microsoft Teams.
Join from your Microsoft Teams desktop application, web browser (office.com), or your mobile device.
Check Carilion Clinic voicemail remotely
To check your Carilion Clinic voicemail remotely, do the following:
- Dial 540-224-4199
- Press #
- Enter your 5 digit office extension number and press #
- Enter your voicemail password and press #
- Follow prompts to retrieve messages
Send a fax
To send a fax from Exchange, do the following:
- Compose your message as an email.
The subject and the body will appear on the fax cover sheet.
- In the recipient (To:) field, enter the 10-digit fax number and @efaxds.com.
For example, 15405551212@efaxds.com.
- To include a document in the fax (.doc, pdf), attach it to the email.
You receive a confirmation email once the fax is complete.
For more information, visit the Exchange email FAQ page.
Keep confidential documents secure
It is critically important to keep protected health information (PHI) and other confidential documents secure, especially when working remotely.
Access confidential or patient information electronically.
Do not print hard copies or screen capture protected information.
Secure all Carilion devices so they cannot be accessed by anyone other than yourself.
Password protect your devices and lock your devices when leaving them unattended.
Store confidential or patient information only on secure Carilion network drives.
Don’t store information on removable media such as memory sticks or jump drives.
Make sure your anti-virus and firewall protection up-to-date
if you use a personal device to access Carilion applications.
