Guest Services ION Goes Above & Beyond

A non carilion patient arrived at the ION building for check in. He was under the impression he was here to complete a eye exam for the Department of Blind and Vision Impaired. After speaking with Shea at the north greeter station they figured out he was in the wrong location. The non carilion patient was dropped off by a family friend. Guest Services lead Tony was notified a non carilion patient was dropped off at the wrong location without transportation. Tony immediately got on the phone and contacted Abe within guest services to take the patient to Johnson Curran Optometry Center on Franklin Road. The non carilion patient was given the carilion treatment of staff going above and beyond. Huge shout-out to guest services for getting the job done!! Thanks for all you do!