Upcoming Outages and Upgrades

Centricity Perinatal Downtime on Monday, Oct. 26, 7:00 – 8:00 a.m.

What: Monthly Centricity Perinatal server reboots for security updates with 1 hour of downtime.

When: Monday, October 26, 07:00 – 08:00 (7:00 a.m. – 8:00 a.m. EST) 

Who: CRMH, CNRV, OBGYN Clinics at Highland, Jefferson, Salem, Daleville, Rocky Mount, Riverside Three, Maternal Fetal Medicine, Blacksburg and the Midwifery Clinic 

Details: We are rebooting the Centricity Perinatal fetal monitoring servers to implement monthly Microsoft security patches. The Centricity Perinatal application will be unavailable and Fetal and NST (Non-Stress Test) monitoring vitals flowing to Centricity Perinatal will be interrupted. Staff will need to manually document patient vitals for any cases in progress during this time. 

Distributed to: Centricity Perinatal users, TSG, HA

Email Schedule: 10/19/26, 10/25/26, 10/26/26

Security Video Monitoring System Replacement – Action Required Before Monday, Oct. 26, 9 a.m.

What: Carilion security has upgraded their video monitoring system from Ocularis to Hexagon/Octave. Staff will use their existing Ocularis username and password to log in to Hexagon/Octave and access the cameras.

When: Monday, October 26, at 09:00 (9:00 a.m.)

Who: Employees who access security cameras at Carilion locations will be affected.

Details: TSG will shut down the Ocularis servers and remove the Ocularis application from Carilion computers. Staff can continue using Ocularis until the servers are shut down, then they must use Hexagon/Octave to view cameras.

Action Required Before Monday, Oct. 26:

Locate your existing Ocularis username and password. Login credentials are not changing, but saved automatic logins will not transfer to Hexagon/Octave. To avoid login issues, staff should retrieve their Ocularis credentials and log in to Hexagon/Octave before 9 a.m. on Monday, Oct. 26.

Leaders: Please share this with impacted staff for awareness.

Notes: See the job aid for Hexagon/Octave login instructions.

Distributed to: CPTS_COM_CENTER,  CMC_Police_and_Security_Services, CRBH_Police_and_Security_Services, CFMH_Police_and_Security_Services, Western_Region_Police_Security, TSG, HA

Email Schedule: 10/22/26, 10/25/26

CenTrak Activate Asset Tracking Downtime on Tuesday, Oct. 27, 7:00 – 8:30 a.m.

What: CenTrak Activate Asset Tracking (Hill-Rom RFID) will be moved to a new production server, resulting in 90 minutes of planned downtime. Floor maps and location structures will also be consolidated and improved.

When: Tuesday, October 27, 07:00 – 08:30 (7:00 a.m. – 8:30 a.m.)

Who: Employees who use CenTrak Activate Asset Tracking to locate and track medical equipment will be affected. 

Details: During the downtime, CenTrak Activate Asset Tracking will be unavailable. Staff will be unable to search for tracked equipment or view real-time asset locations. Staff should follow established alternate procedures for locating equipment until service is restored.

Leaders: Please ensure affected staff are aware of this scheduled downtime.

Distributed to: CenTrak Activate Asset Tracking operational leaders, TSG, HA

Email Schedule: 10/20/26, 10/26/26, 10/27/26

Tube System 30-minute Downtime at CGCH Wednesday, Oct. 28, 11:00 – 11:30 p.m.

What: Swiss Log tube system maintenance with 30 minutes of expected downtime

When: Wednesday, October 28, 23:00 – 23:30 (11:00 – 11:30 p.m.)

Who: Tube system users at Carilion Giles Community Hospital (CGCH) will be affected.

Details: We are performing monthly maintenance on Swiss Log, the application that supports the transport (tube system) of pneumatic materials (specimens, blood, x-rays, medical instruments, pharmaceutical supplies, etc.) between departments at CGCH. 

During the maintenance, the tube system will be unavailable for 30 minutes or less. Please use downtime procedures, as needed.

Distributed to: CGCH employees, TSG, HA

Email Schedule: 10/28/26 (includes Alertus banner)

Brief Wireless Service Interruptions at CASB on Oct. 28 – 29, Between 11 p.m. – 4 a.m.

What: Wireless network updates at Carilion Administrative Services Building (CASB) will cause several brief service interruptions lasting 5–10 minutes each.

When: Wednesday, October 28, 23:00 (11 p.m.) through Thursday, October 29, 04:00 (4 a.m.)

Who: Anyone using Carilion wireless networks at CASB during this time may be affected.

Details: During the updates, devices may temporarily lose wireless connectivity or be unable to connect to the following networks:

• Carilion-Wireless-WPA, _Carilion-Wireless-WPA
• Carilion-AppNet, _Carilion-AppNet
• Carilion-Public-Wi-Fi
• Carilion-UC
• Muse
• Alaris-Wireless
• Vendor-Limited, _Vendor-Limited 

Additional impacts:

• AvaSure wireless cameras/Remote Sitting: wireless connectivity will be interrupted during the updates.
• EKG machines: machines will continue to operate normally, but test results will remain queued and automatically resend once wireless connectivity is restored.

Notes: Wired networks, devices, and applications will not be affected, including Epic, EndoTool, Telemetry, Omnicell Med stations, phones, and overhead paging.

Distributed to: CASB, TSG, HA

Email Schedule: 10/21/26, 10/26/26, 10/28/26, 10/29/26

Brief Wireless Service Interruptions at CGCH on Oct. 28 – 29, Between 11 p.m. – 4 a.m.

What: Wireless network updates at Carilion Giles Community Hospital (CGCH) will cause several brief service interruptions lasting 5–10 minutes each.

When: Wednesday, October 28, 23:00 (11 p.m.) through Thursday, October 29, 04:00 (4 a.m.)

Who: Anyone using Carilion wireless networks at CGCH during this time may be affected.

Details: During the updates, devices may temporarily lose wireless connectivity or be unable to connect to the following networks:

• Carilion-Wireless-WPA, _Carilion-Wireless-WPA
• Carilion-AppNet, _Carilion-AppNet
• Carilion-Public-Wi-Fi
• Carilion-UC
• Muse
• Alaris-Wireless
• Vendor-Limited, _Vendor-Limited 

Additional impacts:

• AvaSure wireless cameras/Remote Sitting: wireless connectivity will be interrupted during the updates.
• EKG machines: machines will continue to operate normally, but test results will remain queued and automatically resend once wireless connectivity is restored.

Notes: Wired networks, devices, and applications will not be affected, including Epic, EndoTool, Telemetry, Omnicell Med stations, phones, and overhead paging.

Distributed to: CGCH, TSG, HA

Email Schedule: 10/21/26, 10/26/26, 10/28/26, 10/29/26

Brief Wireless Service Interruptions at CTCH on Oct. 29 – 30, Between 11 p.m. – 4 a.m.

What: Wireless network updates at Carilion Tazewell Community Hospital (CTCH) will cause several brief service interruptions lasting 5–10 minutes each.

When: Thursday, October 29, 23:00 (11 p.m.) through Friday, October 30, 04:00 (4 a.m.)

Who: Anyone using Carilion wireless networks at CTCH during this time may be affected.

Details: During the updates, devices may temporarily lose wireless connectivity or be unable to connect to the following networks:

• Carilion-Wireless-WPA, _Carilion-Wireless-WPA
• Carilion-AppNet, _Carilion-AppNet
• Carilion-Public-Wi-Fi
• Carilion-UC
• Muse
• Alaris-Wireless
• Vendor-Limited, _Vendor-Limited 

Additional impacts:

• AvaSure wireless cameras/Remote Sitting: wireless connectivity will be interrupted during the updates.
• EKG machines: machines will continue to operate normally, but test results will remain queued and automatically resend once wireless connectivity is restored.

Notes: Wired networks, devices, and applications will not be affected, including Epic, EndoTool, Telemetry, Omnicell Med stations, phones, and overhead paging.

Distributed to: CTCH, TSG, HA

Email Schedule: 10/22/26, 10/27/26, 10/29/26, 10/30/26

Omni Duress System Downtime on Thursday, Oct. 29, 10:00 – 10:15 p.m.

What: Omni Duress system maintenance with 15 minutes of downtime

When: Thursday, October 29, 22:00 – 22:15 (10:00 – 10:15 p.m.)

Who: Employees who use personal duress badges to send duress alerts will be affected. Leaders, please ensure unit staff are aware of this scheduled downtime.

Details: The Omni Duress system is scheduled for monthly maintenance to ensure continued reliability and performance. During the maintenance, duress buttons and associated alerting functionality may be temporarily unavailable or experience brief interruptions. Staff should follow standard downtime procedures for safety. If immediate help is needed, please call Carilion Police and Security or use other alternative communication methods (e.g., phones, overhead paging, or direct staff assistance).

Distributed to: Omni staff assistance/duress operations managers and directors

Email Schedule: 10/26/26, 10/29/26

Quest SunQuest Lab Daylight Saving Time Downtime on Sunday, Nov. 1, 1:59 – 2:00 a.m.

What: SunQuest Lab will pause for 1 hour for the end of Daylight Saving Time.

When: Sunday, Nov. 1, 01:59 a.m. – 02:00 (1:59 – 2:00 a.m.) (end of Daylight Saving Time) 

Who: All Quest laboratories using SunQuest and Carilion locations using SunQuest.

Details: SunQuest will be unavailable for 1 hour, including Admit/Discharge/Transfer (ADT), orders and results for all Quest laboratories using SunQuest. The system will automatically resume after the pause is complete. 

Any messages sent to the lab system during this time will queue and be delivered once the SunQuest Lab system interfaces are restarted.

Any new STAT lab orders entered during this time will require a downtime requisition sent to the lab.

Carilion and Quest laboratory staff should follow full LIS downtime procedures during the outage.

Distributed to: CRMH, CRCH, CNRV, CRBH, CGCH, CFMH, CTCH, Quest Diagnostics, TSG, HA

Email Schedule: 10/29/26, 10/31/26, 11/1/26

ACTION REQUIRED – Start Using @efaxds.com for Email-to-Fax

What: Email-to-Fax services are moving from the @fax.carilionclinic.org domain to @efaxds.com. Anyone sending faxes by email should begin using @efaxds.com.

When: Begin using @efaxds.com now. On Nov. 2, 2026, the @fax.carilionclinic.org domain will no longer work.

Who: Anyone sending faxes using a Carilion Clinic email address

Details: The new @efaxds.com domain is already active and can be used immediately. Start using @efaxds.com for faxing before Nov. 2 to prevent disruption to your email-to-fax workflow.

To send a fax by email, compose a new email and enter the recipient’s fax number followed by @efaxds.com in the To field (example: 18885551212@efaxds.com). Attach the document(s) to be faxed and complete the subject line and email body as needed. The email body will become the fax cover sheet. After the fax is sent, eFax will send a confirmation email with the transmission result.

Notes: See the TSG hub Announcement Email-to-Fax Is Changing: Start Using @efaxds.com Now for more details and a job aid on how to fax from email using eFax. 

Distributed to: Current Email-to-Fax users

Email Schedule: 10/2/26, 10/19/26, 10/26/26, 10/30/26

Quest Lab Downtime on Sunday, Nov. 8, 1 – 3 a.m.

What: SunQuest Lab will be down for 2 hours for maintenance.

When: Sunday, November 8, 01:00 – 03:00 (1:00 a.m. – 3:00 a.m.)

Who: Carilion locations using SunQuest

Details: Quest is performing scheduled maintenance. All SunQuest Lab system interfaces will be down for about 2 hours, including, but not limited to, Admit/Discharge/Transfer (ADT), orders, and results. Any messages sent during this time will queue and be delivered after the maintenance is finished. 

Carilion and Quest laboratory staff should follow Quest system downtime procedures during the outage. 

Distributed to: CRMH; CRCH; CNRVMC; CRBH; CGCH; CFMH; CTCH; Quest Diagnostics; TSG_ALL; HA_ALL

Email Schedule: 11/1/26, 11/7/26

Share Your Feedback! Complete the Employee Center Survey by Nov. 13

What: Share your feedback to help improve Employee Center.

When: Complete the survey by Friday, Nov. 13.

Who: Employees who use Employee Center.

Details: Help us make Employee Center easier to navigate, search, and use. Complete the Employee Center Survey by Nov. 13. Take a few minutes to tell us what's working well and what could be improved. Your feedback will help make Employee Center better for everyone. 

Distributed to: Employee Center users

Email Schedule: 10/19/26, 10/28/26, 11/12/26

Wired and Wireless Network Interruptions at CNRV on Tuesday, Nov. 17, Between 11 p.m. and 4 a.m.

What: Wired and wireless network updates at Carilion New River Valley Medical Center (CNRV) will cause multiple brief service interruptions lasting less than one minute each.

When: Between Tuesday, November 17, 23:00 (11:00 p.m.) and Wednesday, November 18, 04:00 (4:00 a.m.) 

Who: Anyone using Carilion wired and wireless networks at CNRV during this time may be affected.

Details: These network-connected services and applications will experience brief interruptions during the updates:

Additional impacts:

• Phones and overhead paging: may experience brief interruptions.
• Omnicell stations: will remain available, but new Epic orders will queue and process when service is restored.

Telemetry/Cardiac Waveforms will not be affected. 

Distributed to: CNRV, TSG, HA

Email Schedule: 11/10/26, 11/15/26, 11/17/26, 11/18/26