Changes to Our Video Visit Platform Starting April 21

Submitted by akbrelyn on

Beginning Tuesday, April 21, a portion of Carilion’s telehealth services will transition from the Amwell video visit platform to Epic Video Client.

What's Changing

Epic Video Client will be used for:

  • Scheduling video visits
  • Conducting scheduled ambulatory video visits

Core video visit workflows will be the same, with most improvements occurring behind the scenes within Epic. A Frequently Asked Questions document is available on the Digital Health hub.

No other telehealth services are affected at this time.

What’s Not Changing

The following platforms and workflows will remain the same.

  • Acute Care Telehealth (cart-based visits)
    • Will continue using Quick Connect
  • TytoCare
    • No changes for home or clinic use
    • No changes to mobile vans

Why We’re Making This Change

Virtual care continues to be a critical part of how we deliver care. As our telehealth services grow, it’s increasingly important to use tools that are fully integrated with Epic, which is our electronic health record. Epic Video Client helps to:

  • Streamline workflows
  • Reduce technical barriers for staff and patients
  • Improve reliability and visit quality
  • Provide a more consistent experience across Epic-based care

What Epic Video Client Offers

EVC provides several key advantages, including

  • Direct integration with Epic scheduling, documentation, and patient communications
  • A simplified workflow for clinicians and support staff
  • An easier, more intuitive experience for patients, with fewer steps to join visits
  • Improved reliability and less dependence on third-party applications

Looking Ahead

In future phases, CarilionNow on-demand virtual care will transition to a new video visit experience. We will continue to use the Acute Care cart model for hospital telehealth and TytoCare for virtual care scenarios requiring enhanced diagnostic tools.

Questions?

For more information, visit the Digital Health Hub or contact the Digital Health team at digital_health@carilionclinic.org.

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Training sessions will be available:

  • Wed., April 8, 12 - 1 p.m.
  • Thurs., April 9, 5 - 6 p.m.
  • Tues., April 14, 12 - 1 p.m.

Click here to access all sessions via Teams. A recorded session will be made available.
Meeting ID: 210 967 059 844 25 
Passcode: aG7nc39a

Find the Epic Video Client Frequently Asked Questions document and other helpful job aids on the Digital Health Hub. 

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Key Points HTML

In April, a portion of our telehealth services will transition from the Amwell video visit platform to Epic Video Client.

Several of our video visit platforms and workflows will remain the same for now, including Acute Care Telehealth (carts) and Tytocare.

If you have questions, visit the Digital Health Hub or contact the Digital Health team at digital_health@carilionclinic.org.