We Have a New Tool for Interpreter Services
We are enhancing patient care and operational efficiency with the transition from Language Line to Martti, effective Monday, Dec. 1. Language Line will retire on Monday, Dec. 22.
Why the Change?
Martti offers faster connections, broader language support, and improved cost efficiency. Key benefits include:
- Quick Access: Reduced wait times for interpreters.
- Extensive Language Options: Over 250 languages, including ASL and emerging Mayan dialects.
- HIPAA Compliance: Ensures confidentiality and security.
- Quality Assurance: Interpreters receive rigorous training and assessment.
Here's how to access Martti:
- iPads: The Martti app will be pushed remotely by TSG. Keep devices powered on and online.
- Mobile access: Available on Carilion-issued devices via the app catalog.
- Need an iPad for interpretation? Request one through Employee Center.
- Phone access: Audio-only interpretation is available at by calling 540-417-9998. Use your department-specific access code from the Interpreter Services hub.
For more information, visit the Interpreter Services hub.
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Key Points HTML
We are moving from Language Line to a new interpretation tool called Martti.
Martti offers over 250 languages, including ASL and emerging Mayan dialects.
Martti is accessible via iPad, mobile device, or phone call.
Full details and instructions are available on the Interpreter Services hub.
