Nexus Updates: Paycheck Information and New UKG FAQs
Paycheck Information
The Friday, Oct. 10 paycheck is the first one processed using UKG Pro and Workday. We know you have questions! We have included some answers here and will continue to update this page as new questions arise.
If there are discrepancies in your check that aren't addressed here, please submit a ticket with the HR Service Center.
If you did not receive a paycheck at all, call the Technology Service Center at 540-224-1599 (71599). Our help desk teams are staffed up and prepared to help you.
How do I view my payslip?
Your payslip will be available in Workday. Simply click the My Payslips button at the top of the Workday homepage to view your details.
How do I view my previous paychecks?
If you need to view prior paychecks, you can still access them via Inside Carilion by choosing My Total Access (View Only) from the Tools menu. You will need to be on the Carilion network or go through Carilion Apps and log in with your AD username and password.
Who do I contact if something is wrong with my paycheck?
If there are discrepancies with your paycheck that aren't addressed on this page, submit a ticket in Employee Center using the Inqire About a Payroll Discrepancy form. If you don’t receive a paycheck, contact the help desk at 540-224-1599. We have extra staff working and are prepared to help you.
My paycheck is a few dollars different than previous checks. Is my check correct?
Yes. Rest assured, your check is correct. The difference is due to rounding: Lawson calculated dollars out to four decimals, while Workday carries dollars to two decimal places. Rounding may also cause slight differences in your benefits deductions.
My paycheck is more than a few dollars different than previous checks. Why?
If you updated your W-4 form in Workday as part of the Nexus Go-live Journey, the amount taken out for taxes could have changed. The W-4 form tells your employer how much federal income tax to take out of your paycheck. The IRS redesigned the form in 2020. It no longer uses allowances and instead asks for more specific income and deduction info.
If you hadn’t updated your W-4 since 2020, making a change now may match your current tax situation more closely. That can mean more tax taken out of each paycheck, which means less take-home pay—but it also helps you avoid a surprise tax bill later. If you have questions about your withholding, consult your tax preparation professional or CPA.
You can request to go back to your previous W-4 withholding by selecting Inquire About a Payroll Discrepancy in Employee Center.
My voluntary contributions to my retirement savings plan aren’t showing in my account. Do I need to do something?
No, the integration between Principal and Workday doesn’t run on the same schedule as it did with Lawson. Your contributions will now be visible in your Principal account on the Wednesday following a payday. We are investigating whether we can move this closer to payday in the future.
My Dependent Care FSA account balance doesn’t look right. Do I need to alert someone?
No, we are aware of the situation. Your employee contribution was made to your FSA account. The $10 Carilion contribution may be delayed but should be reflected in your account in the next few business days.
