Nexus Support Options

UKG Pro Workforce Management Support

There are three primary ways to get help during the UKG Pro Go-Live.

1. Self-service job aids. Use these when you aren't sure how to do something in UKG Pro. These are available in the Employee Center.
2. Virtual office Hours. Drop into office hours when you have a question that you can't resolve using the job aids. The UKG team will staff office hours on a variety of days from September 16 - October 20. The dates are scheduled around key dates in the pay and scheduling cycles. See the schedule for the Teams links.
3. Technology Service Center assistance.

• If you need updates to your UKG Pro positions, jobs or schedules, create a UKG Maintenance Request in the Employee Center.
• If UKG seems to be operating incorrectly or not operating at all (something seems broken), Report an Issue in the Employee Center. This creates an Incident record and requests technical assistance with an issue you are having.

Workday and Employee Center Support

Use these options if you need assistance during the Workday Go-Live.

1. Try the Search box. Both Workday and Employee Center have strong search capabilities. Try searching for what you need to see if the built-in help can assist.
2. Self-service job aids. Use these when you aren't sure how to do something in Workday. These are available in the Employee Center.
3. Request help from a specific group by putting in a service ticket through Employee Center. Use the mega-menu (the blue menus at the top of Employee Center) to browse for the help you need:

• Human Resources
• Payroll
• Finance (look under Workday)
• Supply Chain (look under Workday)

7. Report an Issue with the Technology Service Center, if Workday seems to be operating incorrectly or not operating at all (something seems broken). Report an Issue in the Employee Center. This creates an Incident record and requests technical assistance.