Quick and Easy Tech Support: The Technology Service Center Is Here to Help

When you have a technology issue at work, the Technology Service Center (TSC) is here to help. Our skilled team of experts is dedicated to providing prompt and effective solutions. 

We understand how frustrating technology issues can be. The TSC team is available 24 hours a day, 7 days a week, 365 days a year to help ensure your tech issues don’t get in the way of your work. 

How Can the TSC Help You? 

We can help with any Carilion technology issues. Here are just a few reasons to contact us:

• Password resets: Locked out of your account? We’ll help you regain access. 
• Software troubleshooting: Having trouble with an application or software? We’ll guide you through fixes. 
• Hardware issues: From slow computers to unresponsive printers, we’ll work to get your them running smoothly. 
• Network connectivity: If you can’t access the internet or connect to the network, we’ll help you get back online. 

We also have resources available on the Technology Services Group hub, including job aids, a list of upcoming scheduled downtimes and technology-related announcements.

Fast Facts About the TSC

In 2024, the TSC answered more than 130,000 calls and online requests.

• Average speed to answer the call or respond to the online request: Under 50 seconds 
• Average time spent on the phone: Less than 10 minutes
• More than 70% of issues were resolved on the first call, without having to be escalated to another team. 

We’re here to help you stay productive with minimal disruption, so you can get back to doing what matters most—taking care of your patients. 

How to Contact the TSC

• Phone: 540-224-1599 (71599)
• Toll-free phone: 800-354-1599
• Online through Employee Center

The TSC's contact information is shown in the upper right corner of the desktop background image on Carilion devices. A link to Employee Center is available on the Inside Carilion homepage under the Tools header.

Share Your Feedback

We are always looking for ways we can better support you.  If you have suggestions on how the TSC can better support your technical needs, contact:

• Scott George, TSC manager, at sbgeorge@carilionclinic.org or
• Ryan Sheets, TSC supervisor, at rcsheets@carilionclinic.org