Guidance and Updates to Keep Carilion Devices Safe

Submitted by tnmaione on

It is important to keep work and personal use separate on Carilion devices and email. Using your Carilion devices and email address for personal use can lead to many risks, including potential data breaches, privacy concerns, legal issues, and damage to your professional reputation. Carilion has access to all communications on company systems, which means personal information could be exposed. Additionally, using company systems for personal matters might not align with our policies regarding data usage. For your protection and to keep things running smoothly, it is best to keep work and personal use separate.

By understanding the risks, you can make safer choices to protect both your own and Carilion's data.

  • Data leakage: Sensitive Carilion information could be unintentionally shared or exposed through personal emails or attachments on your Carilion device, especially if you are accessing personal accounts on the same device.  

  • Malware infection: If you open a malicious link or attachment in a personal email on your Carilion device, it could infect the entire company network, causing significant disruption.  

  • Privacy concerns: TSG can monitor all activity on company devices, including personal emails, potentially exposing private information.  

  • Compliance violations: Using Carilion email for personal use could be considered a violation of data protection regulations.  

  • Professional repercussions: If your personal communications are deemed inappropriate or unprofessional, it could negatively impact your reputation at Carilion and even lead to disciplinary action.  

  • Phishing attacks: Using your Carilion email for personal use can increase your vulnerability to phishing scams, where malicious actors may target you with personal information requests disguised as legitimate emails.  

Here is what you can do instead: 

  • Use a separate personal email address. Make sure to always use your personal email for personal communications, not your work email.  

  • Be cautious with attachments. Please avoid sending sensitive documents as attachments on Carilion email.  

  • Report suspicious activity. If you receive a suspicious email or attachments at your Carilion email address, report it by clicking the Report Phish button in Outlook or call the TSC at 540-224-1599 (71599).   

For more information, read our Internet and Intranet and Workstation Policies. 

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To protect our patients’ information, we only allow Carilion-supported software to be installed on Carilion devices. We are taking steps to improve computer security by restricting un-supported software installation.

Which Carilion devices does this include?
Carilion-supported software may be installed on any workstation or laptop provided by Carilion to employees to do their jobs.

What are some examples of un-supported software?
Some examples of un-supported software include internet browsers such as Brave or Opera, free PDF readers such as FreePDF or PrimoPDF, and VPN software such as ProtonVPN or ExpressVPN.

How do I know if my device has un-supported software?
If you have un-supported software on your Carilion device, you will receive an email fromTSG with information about how the software should be managed and maintained moving forward.

How do I request software for my Carilion device?
If you have questions about a software package or you need software installed or updated on your Carilion device, please submit a request in Employee Center at https://carilion.service-now.com/esc. We have a job aid with instructions about how to submit a request.

For additional information, visit the TSG hub.

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Changes Regarding Software Installations
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Healthcare organizations are often the target of cyberattacks.

Keep your work and personal accounts separate so you don't put your personal information and the organization's security at risk.

We are also taking steps to improve computer security by restricting un-supported software installation.