FAQ: Access Requests

How do I request access to Carilion Clinic applications?

Managers and their delegates must submit the appropriate Access Request using Employee Center to request access to Carilion Clinic applications.  

 

Where can I find the On-line Access Request tool?

The On-line Access Request tool can be found in the Employee Center. Log in and use the search bar to search for "Access" to review all the access request catalog items you have the ability to request.

 

I don't see Access catalog items in the Employee Center. How do I submit an access request?

This is most likely because you have not been granted permission to submit an access request. Have your manager submit an access request to grant you permission to submit access requests on their behalf.

 

May I delegate my permissions to submit an access request on my behalf to an administratvie assistant, Team Lead, etc.?

Yes. Simply submit an access request to grant them permission to use the Employee Center.

 

May I request access for myself using the Employee Center?

No. You may only request access for others.

 

Can I request access be removed and added in the same access request?

Yes.  There is a specific catalog item named Access - Removal you can use to request removal of access.  Some individual catalog items may have an option to select to add, modify, or remove access to that application.  You may add as many individual requests to your cart as you would like, and submit them all at once.

 

Can I submit a single request for more than one person?

Yes. The Employee Center will allow you to request access for up to 51 people on a single catalog item.  If you are using an Order Guide, you can only request access for one person at a time.

 

The system or application I am requesting access for is not listed within the Employee Center. What should I do?

Select the catalog item named Access - Unlisted Application, then fill in the details on the form for the item needed.

 

How do I request to make changes (adds / removes) to an Exchange Distribution list?

The TSG Access Administration Team is not responsible for most distribution lists in Exchange. View the group properties in Exchange to determine the group owner and contact them for assistance. See the Exchange FAQs section for more information.

 

I don't see "Exchange" as an option for access - how do I request an email account?

Exchange email accounts are intended for Carilion Clinic employees and RUC students only. Both groups receive Exchange accounts automatically without the need for an access request.

 

How do I request an Active Directory account for an employee?

Carilion Clinic employees automatically receive an Active Directory account without the need for an access request. 

 

Can I request access for a non-employee?

Yes. If you are requesting access for a non-employee, on the form for many Access catalog items you can choose "Non-employee" as the user type.  If this request is for a non-employee that does not already have an account, be sure to have them complete the Access and Confidentiality Agreement found on the Privacy/Security Forms Page.

 

I frequently request access for a specific application and feel additional information could be entered at the time of the request. Can I have the Employee Center changed to include this additional information?

Yes. Please submit an Edison request to modify software for the organization and request the Employee Center screens regarding the application be changed.  The team responsible for the application will be consulted regarding your request.

 

Do I need to contact the TSC to grant my approval for a request?

No. By having the permission and access to request access through Employee Center, your approval is already assumed.

 

Will I be notified with status regarding my request?

A summary of your request will be emailed to you shortly after submission. A notification email containing details of the processed request will be sent to you shortly after the request has been completed.  This email will contain the username and CIN of the person you requested access for.

 

How can I check periodic status of my request?

You can check the status of your request anytime using Employee Center.  Log in and click the link My Items in the blue banner at the top of the page.

 

I am having a problem with submitting an access request using Employee Center. What should I do?

If you are experiencing issues while using the Employee Center to submit access requests, please contact the TSC or submit a ticket via Employee Centerto report the issue.

 

Where can I learn more about Employee Center?

Review the Cornerstone curriculum Employee Center Education for Access Requestors.

 

How do I make special notes / comments, add information or make requests for items not found in the Services / Application list?

Within the Access Request catalog item forms, there is an area for additional comments or request description where details or special instructions can be added.

 

I have an immediate access removal need - how can this be handled most efficiently?

For immediate access removal, contact the TSC. They will be able to disable the account while on the phone with you and will then escalate any remaining access to the TSG Access AdministrationTeam.