Cathy Miles provides excellent service

Last week I received an email from a community member who had contacted Carilion Direct to ask if we had or were planning to add patient comments along with the provider star ratings on CarilionClinic.org. She was put in touch with Cathy Miles who oversees that particular project for us. Apparently, Cathy made an incredible impression, earning Carilion a new patient. Here’s just some of what our new patient said:

“I was so completely impressed with every single facet of my conversation with Cathy. She was so very cordial and professional. She went way and above the call of duty to answer my question. 

"Cathy represented your organization in such a positive way, I will be switching to two Carilion doctors immediately.”

Thank you, Cathy, for being truly patient focused!

Submitted by Michael Dame