Employee Center is Live!
As of Monday, Aug. 5, we are using ServiceNow's Employee Center to report technical issues and submit TSG/Health Analytics requests.
Employee Center has replaced Edison. It's one part of our Nexus project to modernize our technology tools within Carilion and provide better service for you. In the future, we plan to expand Employee Center to include requests for other departments.
Employee Center offers the following benefits:
- A search bar to help you find the request form you need
- An option to chat with a virtual agent 24 hours a day, 7 days a week
- Ability to track the progress of your request after you submit it
To learn more, watch the video above.
It's Not Too Late To Complete Employee Center Education
Are you ready to learn more about Employee Center?
Leaders and administrators who make requests for access and hardware/software purchases were assigned required education in Cornerstone on Monday, July 1. If you are part of this group, you'll also have access to a sandbox for the next 6 months to practice making requests. The education assignment has more information about how to access the sandbox.
All other employees can complete optional education in Cornerstone using this link or by searching the keywords Employee Center.
An Employee Center FAQ is also available.
If you have questions, contact HR Education & Organizational Development through the Education Request Form in Jira.
We have replaced Edison with ServiceNow's Employee Center tool. In the future, we plan to expand Employee Center to include requests for other departments.
Employee Center offers a search tool, a virtual agent you can chat with 24/7, and ability to track your request.
Access Employee Center through the icon on your computer's desktop or through this URL: https://carilion.service-now.com/esc.
Education is available in Cornerstone for employees and leaders. An Employee Center FAQ is also available.
