Principal Financial Resources
Log into your savings plan at Principal.com to view your information including contribution and investment elections, current beneficiary designation and any existing loans.
- If you have a prior account with Principal, use your existing username and password.
- If you're new to Principal, visit principal.com/welcome and select Get Started. Watch a welcome video for highlights on accessing your plan.
The Account Access guide and Your future, your way document provides more information on setting up and accessing your account online, through the mobile app or by phone.
If you need assistance accessing the website or establishing a password, contact the Principal Participant Contact Center at 800-986-3343.
For help with your account details (changing your deferral or investments, designating your beneficiary, etc), contact Principal at 800-547-7754. The Interactive Voice Response system is available 24 hours a day, seven days a week. Representatives are available Monday through Friday from 8 a.m. to 10 p.m. ET, except major U.S. holidays.
ACCOUNT REGISTRATION ENHANCEMENTS
As fraudsters become more sophisticated, Principal remains committed to continually evolving anti-fraud measures. To help prevent potential threats and keep retirement account information secure, they’re introducing enhancements to the participant registration process as well as new requirements for their Customer Protection Guarantee.
To strengthen security while making it easier for participants to verify their accounts, starting May 7, 2024:
- Participants registering their account for the first time who are unable to complete the registration process will be asked to upload a copy or photo of a government issued ID and take a selfie.
To ensure continued coverage under their Customer Protection Guarantee, starting July 1, 2024, participants will need to:
- Register their account online and keep their contact information up to date—especially their mobile number and email address if something changes—to ensure Principal can contact them in case of suspected unauthorized activity.
Each month in 2026, join a 30-minute webinar provided by Principal to learn about different financial topics. Webinars are held the third Wednesday of every month at 2 p.m. Eastern. Join live and chat with Principal representatives to get answers to your specific questions. If you can't make the live webinar, it is available for replay.
Principal offers seminars (live or recording) that can be viewed anytime. Review the list to see what topics are available to you.
Upcoming Webinar
Wednesday, August 19, 2026, 2 p.m. Eastern
Topic – The great money debate: Paying off debt or saving for the future
Throughout your financial journey, you may wonder: Should I pay off debt or build my savings? In this workshop, you’ll explore these two common paths and how they can come together into one balanced approach that helps support both your short-term needs and long-term goals.
Here’s what you’ll learn:
- What counts as debt and savings—and why not all are created equal
- When it might make sense to focus on paying down debt first
- When it’s okay (and even beneficial) to prioritize saving
- A step-by-step framework to help you make progress towards both goals
Even if money feels tight, you’re building a safety net, or thinking ahead to retirement, this workshop is designed to meet you where you are.
Scan the QR code or visit principal.com/LearnNow to register and receive a replay.
Register to attend and receive the replay.
Watch a video to learn more about Principal Milestone resources to help you learn more about different topics:
- Budgeting - create a budget, stay on track
- Managing Debt - save now or pay off debt, picture long-term effects of your daily spending
- Saving for Education - scholarship search, financial aid consultants
- Retirement Income - retirement budget worksheet
- Emergency Savings - how much to save, where to keep it
- Legal documents - create a will or power of attorney
- Student Loans - track all student loans, repayment options
- Healthcare - Medicare 101, cost of long-term care, caring for aging parents
- Housing - buying a home, understanding a mortgage, how much can you afford
Use a calculator to help in your planning. Modify your contribution percent, link external accounts, and change other data to help get an estimated complete view of your financial picture.
If you have questions or need individual help, Principal provides a team of retirement educators who are available to meet virtually one-on-one with Carilion employees at no additional charge to you. Visit the Retirement Educator page for more information.
- Account Access Guide (PDF)
- Principal Seminars (PDF)
- 30-minute webinar list (PDF)
- Your future, your way (PDF)
- Principal website
- Retirement Educator
- Principal Milestones video
- Principal Retirement Wellness planner video
- Contact Principal by phone at 800-547-7754; be prepared to provide personal information like your date of birth or Social Security Number to verify your identity.
