TSG -- Committed to coming to the rescue!

I'm extending thanks to Lance in TSG for helping me sort through what turned out to be a very minor problem related to Office 365.

An outside sender had been having difficulty sending emails to me for over a week-and-a-half; this was despite the fact the sender was able to respond to emails I sent to them. The sender shared an undeliverable message with me for the first time yesterday. I forwarded an attachment this morning with my service request so TSG could take a look at it.

Lance responded almost immediately and with a chuckle pointed out the problem -- the sender was using an incorrect version of my email address when originating messages to me. It was a quick fix for the sender. I'd clearly missed the error myself even after reading the undeliverable message but it was another reminder to me of the Commitment of TSG staff members like Lance to solving our technology-related problems, no matter how simple or complicated they are.

Thanks again, Lance!