RMH mother/baby unit actively engaged in PerfectServe!

Kudos to the RMH mother/baby unit (led by Niki Hale and Lisa Taylor) for their engagement in the PerfectServe project!  The team has created a PerfectServe Quality Board in their breakroom. Providers and staff are encouraged to post what is working well and their concerns.  As items are resolved, they are removed from the Board.  Last week, a rounding team was able to “huddle” with the clinical team leaders at the board and resolve many of their questions on-the spot.  We appreciate this pro-active approach aimed at success.

Please share any stories you have about how your teams are engaged in PerfectServe so we can give them a shout-out.  Please send stories to Tammy Roach and Vicki Clevenger.