Going the Extra Mile for Someone on the other side of the World!

Today we had the son of a patient calling to get information from us on his mother's situation and condition. He was calling from a foreign country where it was 03:00AM for him. Unfortunately, whoever came with his mom had only listed themself on the contact information. The son was very worried and had called several times to get info and not being able to get it he became frustrated. 

He was able to confirm some information that a son would know to show he was actually her son. I began to transfer the son to Patient Access because I am not able to edit the Face Sheet and got Whitney Bratcher. I explained the situation to her, and she took it from there and confirmed he was the son, adding him to the contact information and relieving the frustration of the son who was on the other side of the world. 

Thanks to Whitney for getting this resolved so a faraway son could find out what was going on with his mother!