Carilion Direct "angel" saves the day!

Everyday our department takes calls from patients lost that need help finding where their appointments are. Our group does an outstanding job helping them, but one day in April our very own Patrice Holland was declared an "angel" by one of our patients! The patient called in running 10 minutes late because her GPS took her downtown and she was lost. She had driven 1.5 hours to get to Roanoke and had to take a day off from work. She was ready to cancel the appointment, but Patrice asked for landmarks, and street names and stayed on the line with her and guided her until she reached the clinic in time for her appointment. The patient said Patrice "was a saving grace that day". Because of Patrice's commitment, this patient did not have to re-schedule and it didn't cost her another day off from work.