WeightWatchers® Update - September 2026

We want to share an important update regarding Carilion's wellness offerings. As part of our ongoing efforts to ensure we are providing the most effective health and well-being resources for our workforce, our WeightWatchers partnership will end effective Thursday, Oct. 1.

We recognize that you may have benefited from WeightWatchers, and we appreciate your commitment toward improving your health and well-being. If you are interested in keeping your WW membership, Weight Watchers is extending special monthly pricing of $18.  To continue the service, you will need to update your payment information in your Weight Watchers Account Settings as soon as possible to keep your subscription active and avoid cancellation. Beginning on your next billing cycle, you will be billed a monthly rate of $18, plus applicable state and local sales tax.  If you need assistance, the Weight Watchers Member Services team is happy to help at 1-800-651-6000.

This change is part of our broader strategy to support employees seeking to improve their health. Our Wellness at Work team is expanding support available to employees through more personalized resources that provide practical guidance, encouragement, and accountability. In the coming months, employees will have access to professional coaching and counseling focused on healthy eating, physical activity, and sustainable lifestyle changes that support long-term well-being.

Thank you for your engagement in Carilion's wellness programs and for allowing us to be part of your health journey. 

To learn more and explore additional resources, visit the Wellness hub. 

FAQs:  

Why is WeightWatchers being discontinued?

We regularly review our wellness offerings to ensure they meet employee needs and support long-term health and well-being. After careful evaluation, we have decided to end our partnership with WeightWatchers effective Thursday, Oct. 1.

When will the program end?

The WeightWatchers partnership will end on Thursday, Oct. 1, 2026.

Why was this decision made?

We make program decisions based on several factors, including employee feedback, participation, organizational needs, and our commitment to offering evidence-based wellness resources.

Can I continue using WeightWatchers on my own?

Yes. If you are interested in keeping your WW membership, Weight Watchers is extending special monthly pricing of $18.  To continue the service, you will need to update your payment information in your Weight Watchers Account Settings as soon as possible to keep your subscription active and avoid cancellation. Beginning on your next billing cycle, you will be billed a monthly rate of $18, plus applicable state and local sales tax.  If you need assistance, the Weight Watchers Member Services team is happy to help at 1-800-651-6000.

What happens to my WeightWatchers account and progress?

If you chose to continue using WeightWatchers individually, use the same email address you used with your previous Carilion account and your historical data will transfer over. Please contact WeightWatchers directly for questions about your account, membership, billing, or personal data.

What wellness resources are available now?

A variety of health and well-being resources remain available now through Carilion. Visit the Wellness Hub to learn more. This change is part of our broader strategy to support employees seeking to improve their health. Our Wellness at Work team is expanding the support available to employees through more personalized resources that provide practical guidance, encouragement, and accountability. In the coming months, employees will have access to professional coaching and counseling focused on healthy eating, physical activity, and sustainable lifestyle changes that support long-term well-being.

How can I share feedback or ask questions?

We welcome your feedback. Please reach out to the Wellness at Work team with questions or suggestions. We appreciate your commitment to your health and well-being and will continue working to provide resources that support employees in achieving their personal wellness goals.