PerfectServe

Reporting PerfectServe Issues:

• For 24/7 technical support related to PerfectServe (including schedule issues, technical issues, error messages, delays/outages, mistakes in your user account/name, and software questions), contact the Technology Service Center via Edison or at 540-224-1599 (71599).

• PerfectServe is a HIPAA-compliant solution that goes beyond role-based routing to address unique workflows by leveraging provider schedules and communication preferences to deliver each message to the correct, on-call provider without delay.

Cornerstone Courses:

• Practitioner Mobile Training
  • PerfectServe: Practitioner Mobile App Overview (TECH223E) video
  • PerfectServe: Web Schedule Management (TECH225E) video
  • PerfectServe: Practitioner Mobile - Android User Guide
  • PerfectServe: Practitioner Mobile - iPhone User Guide
  • PerfectServe: Quick Start User Guide to Schedule – Management User Guide
  • PerfectServe Tip Sheet for Residents

• Care Team Training
  • PerfectServe: Getting Started with CareTeam (TECH224E) video
  • PerfectServe: Care Team Information for New Hire Employees (TECH147E) video
  • PerfectServe: Care Team Web - User Guide

Additional Job Aids:

Please visit the Carilion desktop shortcut labeled PerfectServe for both Practitioner (mobile) and Care Team (web) platform user guides.