FAQ: Remote Access

Can I access my Carilion Clinic email from home?

Yes. You can access your Carilion Clinic email from any computer with an Internet connection.  Browse to the Office365 portal (https://office.com), sign in with your Active Directory credentials and click the Outlook icon.

Can I access my Carilion personal (P:) drive and Carilion shared (S:) drive from home?

Yes. You can access your Carilion P: drive and S: drive from any computer with an Internet connection.  To do this, sign into the Apps portal (https://apps.carilionclinic.org) with your Active Directory credentials and click the Carilion Clinic Desktop icon.

TSG recommends that you use OneDrive to store files instead of your personal (P:) drive.  This allows you to access and use Office365 applications from your web browser or mobile device. 
Job Aid: How to copy files from network drives to OneDrive

Can I access Carilion applications (like Epic and My Total Access) from home?

Yes. You can access many of Carilion's applications from any computer with an Internet connection.  To do this, sign into the Apps portal (https://apps.carilionclinic.org) with your Active Directory credentials.  NOTE: Remote access to Epic and Kronos require manager authorization.  If you have not accessed these applications from the Apps portal before, please have your manager submit an Access Request in Edison.  Requests for Kronos should specifically reference "Kronos Timestamp".

Can I access Carilion applications (like Epic) using my personal iOS or Android device?

Yes. You can access many of Carilion's applications (such as Epic) from your personal mobile device (i.e. iPad, iPhone, Android etc.) using the Citrix Workspace app found in the App Store.
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Where can I find more information on remote access?

Instructions for accessing Carilion Clinic technology services remotely are available on the TSG Hub's How To's page.