Access Requests

TOOLS / LINKS:

• Access Request FAQ
• Access and Confidentiality Agreement (ACA Form)
• Employee Center
   

JOB AIDS:

• Employee Center Education for Access Requestors

To gain access to applications and services provided by Carilion Clinic, an Access Request must be completed for each employee or non-employee needing the access.  Carilion Clinic managers, directors, and their delegates have permissions to submit a request via Employee Center.  Common services / access requested include (but are not limited to):

• Epic access
• Pyxis access
• Shared drive access / new shared drive folder requests
• Clinical application access
• Non-clinical application access (Kronos, Lawson, etc.)
• Email distribution list add / remove / changes (if no owner of the list is defined)

PLEASE NOTE: Removing access should also be accomplished through Employee Center.  If known, please be sure to choose the proper option for an employee: partial removal - remove some access (often used for a transfer or change of job responsibilities) or full removal - remove all access (used for a separation of employment).   If you need IMMEDIATE ACCESS REMOVAL, please contact the TSC at 224-1599 (71599) to have the account disabled and then proceed with an on-line request for removing specific application access.
 

IF REQUESTING ACCESS FOR AN EMPLOYEE:

The following access is automatically created for each employee and an Access Request is not needed for these services:

• Active Directory
• Email
• Home directory / P: drive access
• Remote access (Citrix Apps Portal)
• AppNet access for mobile devices
• Basic network access (ability to log onto Carilion workstations)
• InsideCarilion access and Manager's Tools (for Managers)
• Cornerstone On Demand (CSOD) access
   

IF REQUESTING ACCESS FOR A NON-EMPLOYEE: 

If you are wanting to request access for a non-employee (i.e. a contractor, vendor, partner, etc.) you will need to collect the following prior to completing an on-line request:

• Full Name, including a middle initial if applicable
• Month / day of birth
• Last four numbers of the recipient's SSN
• Access start date
• Access end date
• Email address
• Job role / title
• Services / access being requested
• A hand-signed Access & Confidentiality Agreement which can be found in the links above
• Copy of photo identification

Once collected, an on-line request via Edison should be submitted.  Attach any electronic agreements and documents to the Edison request.  Both pages of the Access & Confidentiality Agreement and a copy of photo ID are required. 

PLEASE NOTE: If you are requesting to re-enable a non-employees access because their account is expiring or already expired, a new signed Access and Confidentiality Agreement will be required following the instructions above.

• For more information regarding Employee Center and Access Requests, see the CSOD Curriculum - Employee Center Education for Access Requestors.

NOTE:  If your request is for other services or departments, such as Carilion Design Group, Construction Project Management Group, Clinical Engineering, Engineering & Maintenance and Materials Management, you can find their respective service request forms and instructions, as well as TSG's, on the Inside Carilion 'Service Requests' page: http://insidecarilion.org/hubs/service-requests.