Share Your Nexus Feedback and Help Us Improve

In December we asked for your feedback on the new Nexus tools—Workday, UKG Pro, and Employee Center. Over 1300 of you shared your voice and experience using the new tools, and 5 of you received a $50 eGift card for your input in our first Nexus Employee Experience survey.

Thank you to everyone who completed the survey, and congratulations to these lucky winners of the raffle drawing! 

• Lisa Jackson, CMC Ambulatory Pharmacy
• Evelyne Holingue, CRMH Gift Shop
• Brittany Bruce, Contact Center
• Anthony Bryant, CRMH Security
• Lisa Carter, CNRV Inpatient Occupational Therapy 

What We Learned

We wanted to know how you're feeling about your journey with Workday, UKG Pro, and Employee Center. Here's the percentage of respondents for each tool who said it's getting easier or is very easy.

• Workday—53% 
• UKG Pro—63% 
• Employee Center—52% 

We also wanted to be sure we heard from a mix of employees and leaders, in clinical and non-clinical roles, and at different experience levels within our organization. Here's a breakdown of participants based on responses from those who chose to answer the demographic questions: 

• Non-clinical—47%
• Clinical—53%
• Employees—40%
• Leaders—60%
• Full-time employees—96%
• Employees with 10+ years at Carilion—41%

What We're Doing

We shared the anonymous survey results with senior executive leadership and with the core functional groups of Finance, Supply Chanin Management, Human Resources (HCM), and Workday Learning. Based on your feedback, we're working with leadership and these teams to provide resources for your success by:

• Communicating new information and resources on Inside Carilion and in the ePulse. The recent Workday and UKG updates is one example.
• Sharing updates to the Nexus hub, including scheduled events, resources, and FAQs
• Updating hundreds of job aids for UKG, Workday, Elsevier Clinical Skills, etc. that are available in Employee Center
• Adding support links directly to business processes within Workday.
• Restarting the Nexus @ Noon series every other Thursday from noon - 12:30 p.m., covering specific processes:

What's Next

The first Nexus Employee Experience survey results gave us a baseline foundation for your experience with these new platforms post go live, allowing us to track progress and spot trends as everyone becomes more familiar with the tools. 

Now we're conducting the second of 3 surveys. The second Nexus Employee Experience survey is open Monday, Feb. 16 – Friday, Feb. 27.

Your participation in this survey gives us an important opportunity to compare results to our baseline and better understand how the Nexus experience is evolving. Your continued input helps us assess what’s improving, where challenges remain, and where to focus next.

We'll ask for your input one more time in the spring or early summer and share results and next steps after each survey so you can stay informed and see how your input is driving positive change.

You can also expect to see "Nexus" less and hear the names of the individual platforms—Workday, UKG Pro, and Employee Center—more. Nexus is the project name for the rollout of these 3 platforms. Now that they have been implemented, we'll start phasing out the Nexus name in the coming months.  

Win Prizes for Your Feedback!

As a thank you for your time and feedback, you have an opportunity to win one of five $50 eGift cards, which can be used at various restaurants and stores. Since the survey is anonymous, you’ll need to use the separate link provided after you finish the survey to enter the prize drawing.

Winners will be notified via email after Friday, March 6, 2026.

Don’t miss this opportunity to make your voice count—and possibly win!

For more information about Workday, UKG Pro, and Employee Center, visit the Nexus hub.