Security Update Coming to All Carilion-Provided Computers Starting June 19

There is an important update to Citrix Workspace that must be made to all Carilion devices for security purposes.

All Carilion-provided desktop and laptop computers will be updated Thursday, June 19 through Sunday, June 22. The update will be followed by a reboot of the device. The schedule for updates is:

• Ambulatory locations: Thursday, June 19 at 8 p.m. through Friday, June 20 at 6 a.m.
• Non-patient areas (business offices and remote employees): Friday, June 20 after 8 p.m.
• Inpatient areas: Sunday, June 22 at 1:45 a.m. This coincides with our regularly planned weekly restart.

Any device that is not powered on during the times scheduled will receive the update as soon as the device is online again, including the restart.

In some cases, the device may not reboot automatically. In these cases, when you attempt to launch Citrix Workspace, you may see this box:

If this box appears, you may log in using your normal credentials. Alternatively, restarting the device should resolve this. If restarting your computer does not resolve the issue, please contact the Technology Service Center at 540-224-1599 (71599) or 800-354-1599.

Questions?

Contact the Technology Service Center at 540-224-1599 (71599) or 800-354-1599.