Service Awards

About Service Awards

•   Employees celebrating 1,3, and 5 years of continuous service will receive a digital Memory book with congratulatory messages from managers, peers, and coworkers.

•   Employees celebrating 10 years of continuous service and every five years thereafter will receive a digital Memory book and reward points which can be redeemed for any Amazon or BestBuy tangible item on the Limelight platform administered by Awardco.

Reward Point Amounts by Year:

10 years = 100 points

15 years = 150 points

20 years =200 points

25 years = 250 points

30 years = 300 points

35 years = 350 points

40+years = 400 points

Frequently Asked Questions

When will I receive a notification of my service anniversary?

You will receive an email notification at your Carilion email address on your anniversary date with a link to view your recognition. You can also login to the Limelight at https://carilion.awardco.com. 

Note: If this is your first time logging in, you'll be asked to review and accept the platform's terms and conditions, along with the privacy policy.

*Managers will receive notification ten days prior to employee’s anniversary.

What is a Memory book?

Memory books provide a digital platform where employees can view congratulatory messages from managers, peers, and coworkers for their anniversaries. On the anniversary, when the celebrating employee logs into their account, they will see a post in their feed congratulating them for their service and displaying the comments submitted by their colleagues. 

How do I add a message to a colleague’s Memory book?

The employee’s manager, peers with the same manager, director reports, and anyone in the employee's My Circle, will receive an email invitation a few days before the anniversary to contribute to the Memory book.

How do I redeem points?

1. On the Limelight homepage, select “Marketplace” then “Spend Points” from the left navigation menu.

2. Find your item, whether it be an Amazon or BestBuy item.

3. Follow the on-screen prompts to confirm your shipping details and finalize your redemption.

*For service anniversaries, you can redeem points for any Amazon or BestBuy item. Some options shown on the Limelight homepage are not eligible for redemption, such as gift cards, prepaid cards, or Awardco Giving. However, these options may be available for other recognition programs.

Can I combine service reward points with other recognition points?

Yes, if you want to purchase something from Amazon or Best Buy you can combine service reward points with points received from other recognition programs. If you want to purchase something other than what’s offered through Amazon or Best Buy you can only use your recognition points received from other programs.

If I place an item in my cart and do not have enough points, can I pay the difference?

Yes, if you find yourself not having sufficient points for an Amazon or BestBuy item, you can purchase points to make up the difference and pay with your personal debit or credit card. To learn how to use purchase points, visit Purchase Points – Awardco Help Center

*A processing fee will be added to your points purchase. Fees consist of a base charge of $0.40 USD plus 5% of the points purchase total.

If I have 100 points, can I purchase multiple items that together equal 100 or must all the points be redeemed for one item? 

You can purchase multiple items that equal 100 (or more using purchase points) or purchase one item worth 100 points.

If I have 100 points and purchase an item that is worth 50 points, do the unused points remain in my cart for future shopping? Is there a time limit to spend points?

Unused points sit in your wallet until redeemed. There is no expiration for points.

How do I track my order?

To locate order details for your previously placed orders:

1. Log in to the Limelight homepage.

2. Click your profile icon in the top right corner of the screen.

3. Select “Orders.”

You can also visit I Placed an Order; Where is My Item? for further instructions on tracking your orders. *If you need additional assistance, contact the Awardco support team.

How do I cancel or return my order?

For an Amazon item, visit Canceling or Returning an Amazon Order

For a BestBuy item, contact the Awardco Support Team or visit the Help Center Icon on the Limelight platform.

How do I download the mobile app? 

Getting started is simple:

1. Open the Apple App Store or Google Play Store on your phone.

2. Search for "Awardco".

3. Download and install the app.

4. Launch the app and enter the email associated with your Awardco account to verify your organization's domain.

5. Check your email inbox for the verification email and click the "Select this account" link.

6. This verification link needs to be opened on the same device where you installed the app.

7. You will then be brought to your organization's platform login page.

8. Log in using your company's standard process (SSO or username/email and password).

If you have additional questions, please contact the Awardco Support Team or visit the Help Center Icon on the Limelight platform.

For more information about the Service Award program, contact Human Resources through the Employee Center.